Return & Refund Policy
At Ukarry, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please review our return and refund guidelines below:
Eligibility for Returns
To be eligible for a return:
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The item must be unused, in its original condition, and in original packaging.
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The return request must be made within 7 - 10 days of receiving your order.
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Proof of purchase (invoice or order confirmation) is required.
Non-Returnable Items
Certain items cannot be returned, including:
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Gift cards
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Personalized or customized products
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Items purchased on final sale or clearance.
How to Initiate a Return
To start a return, please contact us at info@ukarry.com with the following details:
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Order number
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Reason for return
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Pictures of the product (if applicable)
Once approved, we will provide instructions on how and where to send your return. Returns sent without prior approval will not be accepted.
Shipping for Returns
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Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong or defective item).
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We recommend using a trackable shipping service as we are not responsible for items lost during return transit.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method within 5–10 business days.
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Shipping charges are non-refundable.
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, notify us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
Contact Us
If you have any questions, contact us at:
Email: info@ukarry.com
Phone: +923095878016